LEGAL
For your first purchase of any CrawlBrain paid plan, you may request a full refund within 30 days of the purchase date. The guarantee applies once per customer per plan and is intended to let you try the Service in full before committing. To make the decision risk-free, we recommend starting on the free plan first to confirm CrawlBrain fits your website.
The free plan is provided at no cost, so no payment is taken and no refund applies. You can use the free plan to evaluate CrawlBrain on your website before upgrading.
Paid plans are recurring subscriptions that renew automatically at the end of each billing period at the then-current price, unless you cancel before the renewal date. You can cancel at any time from your account or through the link in your Paddle receipt. Cancelling stops future renewals and lets you keep access until the end of the current paid period.
Renewal charges are generally not refundable after the 30-day guarantee window on the initial purchase, except where required by law or where we agree otherwise. If a renewal charged unexpectedly, contact us within 14 days and we will review it in good faith.
Because Paddle is the Merchant of Record, refunds are issued through Paddle. You can request a refund in one of two ways:
Approved refunds are returned to your original payment method. Paddle typically processes refunds within 14 days of approval, though the time for the funds to appear depends on your bank or card issuer.
If you are a consumer in the EU or UK, you have a statutory right to withdraw from a purchase within 14 days without giving a reason. Because CrawlBrain is a digital service supplied immediately, you may be asked at checkout to agree to start using the Service during the withdrawal period. Where you have consumed or benefited from the Service during that period, your statutory refund may be reduced accordingly. Our 30-day money-back guarantee is more generous than the statutory 14-day period and does not limit your statutory rights.
Paddle calculates and collects any applicable sales tax, VAT, or GST at checkout based on your location. If you are a business registered for that tax in your country and were charged it, you may be entitled to a refund of the tax amount. You must contact Paddle within 60 days of the transaction and provide a valid tax code or exemption certificate. Requests after 60 days may be declined unless required by law.
Outside the 30-day guarantee and any statutory rights, refunds may not be available where:
Nothing in this section limits any refund right you have under applicable consumer protection law.
If you have a complaint about a charge, a refund, or the Service, contact us at support@crawlbrain.com. We aim to acknowledge complaints within 3 business days and to resolve them within 30 days. Order and billing complaints can also be raised directly with Paddle as Merchant of Record.
If you are an EU consumer and your complaint is not resolved to your satisfaction, you may use the European Commission Online Dispute Resolution platform at ec.europa.eu/consumers/odr or contact the consumer dispute body competent in your country.
For any refund or billing question, contact us at support@crawlbrain.com.
For formal correspondence:
MINBO QRE SRL
Company No. 35085735
Romania
CrawlBrain is a product of MINBO QRE SRL (Company No. 35085735), Romania. See also our Terms of Service and Privacy Policy.
