LEGAL
CrawlBrain is a hosted software service that reads the content of a website you own or are authorized to manage, builds a searchable index of that content, and returns semantic search results and AI-generated answers to questions asked by your site visitors. The Service is delivered through a website search widget, an optional WhatsApp channel, a content export function, and an API.
CrawlBrain is a search and answer tool that works with the content it is given. It does not guarantee the completeness, accuracy, or suitability of any answer it returns. You remain responsible for the content of your website and for how answers are presented to your visitors.
You must be at least 13 years old to use the Service. If you are under 18, you must have the consent of a parent or legal guardian.
By creating an account, you confirm that:
Accounts are personal to the account holder or organization and non-transferable. You may not create an account on behalf of another person or entity without their explicit consent.
To use most features of the Service, you must create an account. You agree to:
We may suspend or terminate accounts that violate these Terms, without prior notice where the violation is serious or ongoing. We are not liable for any loss resulting from unauthorized use of your account where you have failed to keep your credentials secure.
Subject to your compliance with these Terms and payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with the plan you have selected. This includes the right to embed the CrawlBrain widget on websites you own or are authorized to manage, and, where your plan permits, to call the CrawlBrain API.
The Service is provided on a software-as-a-service basis. We host and operate the underlying software, and no source code, model weights, or proprietary components are transferred to you. All rights not expressly granted to you are reserved by CrawlBrain and MINBO QRE SRL.
Your license is valid only for the duration of your active subscription. We may modify, improve, or discontinue features of the Service over time. Where a change materially reduces the core functionality of a paid plan, we will provide reasonable advance notice.
The Service is offered in tiered plans. Each plan defines its own limits, which may include the number of connected websites, the number of pages synced, the number of instant search results (“searches”), and the number of AI answers generated (“answers”) per billing period. Current plans and limits are described on our pricing page.
Usage meters reset at the start of each billing period. If you reach a plan limit, affected features may be paused until the next billing period or until you upgrade. We may apply reasonable fair-use protections to prevent abuse, automated scraping of the Service, or usage that threatens the stability of our infrastructure or the experience of other customers.
Attempts to bypass usage limits, including through multiple accounts, automated provisioning, or technical workarounds, may result in immediate suspension or termination without refund.
You retain all rights to the content of the websites you connect to CrawlBrain (“Your Content”). By connecting a website and using the Service, you grant us a limited license to access, crawl, copy, index, store, and process Your Content solely to provide the Service to you.
You represent and warrant that:
You are responsible for the questions your visitors submit, for the answers CrawlBrain returns on your site, and for any content you export or process through the API. Where CrawlBrain processes personal data on your behalf, that processing is governed by our Privacy Policy and, where applicable, by a Data Processing Agreement, available on request.
The Service is a tool to help your visitors find information more quickly. It is not a substitute for professional, legal, medical, financial, or other qualified advice. You are responsible for reviewing how the Service performs on your website, for configuring it appropriately, and for any reliance placed on its answers by you or your visitors.
To the extent permitted by law, we make no warranty that any answer will be accurate, complete, current, or fit for a particular purpose. We are not liable for decisions made in reliance on answers generated by the Service.
Payments for paid plans are processed by our authorized third-party payment provider, Paddle.com, which acts as the Merchant of Record for these transactions. Paddle handles billing, invoicing, tax collection, and order-related support, including refund requests, in accordance with the Paddle Buyer Terms.
By completing a purchase, you agree to:
Prices displayed at checkout include applicable taxes unless stated otherwise, as calculated by Paddle for your location. Failure to complete or maintain payment may result in suspension of paid features without prior notice. We may adjust pricing with reasonable advance notice. Price changes do not apply to a subscription period already paid for.
Refunds are governed by our Refund Policy, which forms part of these Terms by reference and includes a 30-day money-back guarantee for eligible paid plans.
Cancelling a subscription stops future automatic renewals but does not, by itself, entitle you to a refund of amounts already paid, except as stated in our Refund Policy or as required by applicable consumer protection law. Where you have statutory withdrawal or refund rights, those rights are not affected by these Terms.
Order-related and billing support is provided by Paddle as Merchant of Record. Product support for the Service is provided by CrawlBrain in accordance with your active plan. Support tiers, channels, and response targets vary by plan and are described on our website.
Support is provided in English. Response times are targets, not guarantees, and may vary with volume and complexity. We may limit, reduce, or withdraw support in cases of abuse or harassment of support staff, demands disproportionate to the purchased plan, misuse of the Service, or accounts in breach of these Terms or their payment obligations.
Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Romanian and EU data protection law.
For account, billing, and website data, MINBO QRE SRL acts as data controller. For personal data contained in content you connect and in questions submitted by your site visitors, you act as the data controller and CrawlBrain acts as a data processor on your instructions. A Data Processing Agreement is available on request.
You agree to use the Service only for lawful purposes and in a manner consistent with these Terms. You agree not to:
Violation of this section may result in immediate suspension or termination without refund and, where appropriate, referral to the relevant authorities.
All content, branding, software, design elements, trademarks, logos, and documentation of the Service are the exclusive property of MINBO QRE SRL or its licensors and are protected by applicable copyright, trademark, and intellectual property laws. These Terms do not grant you any right to use the CrawlBrain name, logo, or branding except as strictly necessary to use the Service.
Except as expressly permitted, you may not copy, reproduce, republish, resell, sublicense, or distribute any part of the Service, remove or alter any proprietary notices, or create derivative works from the Service. We retain ownership of all improvements to the Service, including any anonymized or aggregated data derived from usage that does not identify you or your visitors.
If you believe content available through the Service infringes your intellectual property rights, please contact us with full details so we can investigate promptly.
The Service relies on third-party providers to function, including payment processing, cloud hosting, embedding and language model providers, and messaging infrastructure for the WhatsApp channel. These providers are listed in our Privacy Policy. Your use of the Service may also be subject to the terms of these providers where they apply directly to you. We are not responsible for the acts or omissions of third-party providers beyond our reasonable control.
We may suspend or permanently terminate your access to the Service, with or without prior notice, if:
You may terminate at any time by cancelling your subscription and closing your account. Upon termination, your license to use the Service ends and we may delete your data in accordance with our Privacy Policy and applicable retention rules. Where practicable, we will allow you to export your content before deletion. Suspension or termination does not entitle you to a refund except as required by law or by our Refund Policy.
To the maximum extent permitted by applicable law:
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be excluded under applicable Romanian or EU consumer law.
You agree to indemnify, defend, and hold harmless CrawlBrain, MINBO QRE SRL, and its directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: your use or misuse of the Service; your violation of these Terms; your breach of any applicable law; the content of websites you connect or answers shown to your visitors; or any third-party claim arising from your use of the Service. This obligation survives termination of your account.
The Service is not available to individuals or entities located in or operating from countries subject to international sanctions, including sanctions imposed by the United Nations, the European Union, the United States (OFAC), or the United Kingdom, or to any person listed on an official prohibited or restricted parties list. We may refuse, restrict, suspend, or terminate service where a sanctions risk is identified, without liability and without refund where permitted by law.
We may update these Terms to reflect changes in the Service, legal requirements, or business practices. The current version is always available at crawlbrain.com/terms-of-service and is identified by the Effective Date at the top of the page. We will post a prominent notice of material changes on our website for at least 14 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service and cancel your subscription before the changes take effect.
These Terms are governed by and construed in accordance with the laws of Romania, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms is subject to the exclusive jurisdiction of the competent courts of Romania. If you are a consumer located in another EU member state, you may also have the right to bring proceedings in the courts of your country of residence under applicable EU consumer protection law, and nothing in this clause limits those rights.
If you have a complaint about the Service, please contact us using the details below. We aim to acknowledge complaints within 3 business days and to resolve them within 30 days. For order, billing, or refund complaints, you may also contact Paddle directly as Merchant of Record. If you are an EU consumer and your complaint is not resolved to your satisfaction, you may use the European Commission Online Dispute Resolution platform or the consumer dispute body competent in your country.
For questions or notices regarding these Terms, contact us at support@crawlbrain.com.
For legal or formal correspondence, please write to:
MINBO QRE SRL
Company No. 35085735
Romania
CrawlBrain is a product of MINBO QRE SRL (Company No. 35085735), Romania. See also our Privacy Policy and Refund Policy.
